One red-hot category in the generative AI space is customer support, which isn’t surprising, really, when you consider the tech’s potential to cut contact center costs while increasing scale. Critics argue that generative AI-powered customer support tech could depress wages, lead to layoffs and ultimately deliver a more error-prone end-user experience. Proponents, on the other […]
Travis Kelce game show: Chiefs TE to host 'Are You Smarter Than a 5th Grader?' spinoff series
Travis Kelce: Game show host? The Chiefs star is locked and loaded for his 12th NFL season in the fall, but in the meantime, he’s coming to Amazon Prime as the face of a celebrity game show inspired by “Are You Smarter Than a 5th Grader?” Kelce is set to host “Are You Smarter Than […]
Microsoft’s Windows 11 Copilot gets smarter with new plugins and skills
You may not have a Copilot key on your PC’s keyboard yet, but if you’re a Windows 11 user, you’ll soon be able to use Copilot for a lot more everyday tasks on your desktop. Starting today, Microsoft is adding skills that will allow Copilot to change more Windows 11 settings for you and plugins […]